Your Cart

Refund and Returns Policy

Return and Refund Policy for Cudwarm.com:

At Cudwarm.com, we understand that shopping for intimate apparel such as lingerie can be a sensitive and personal experience. That’s why we are committed to providing our customers with high-quality products and excellent customer service. However, we also recognize that sometimes a product may not meet your expectations. To ensure your satisfaction and protect your rights as a consumer, we have established the following return and refund policy:

Panties: Due to the intimate nature of the products we sell, we cannot accept returns or exchanges on panties for hygiene reasons. We take the safety and well-being of our customers seriously and do not compromise on hygiene. Therefore, all sales of panties are final.

Bra: We offer a 7-day return policy on bras from the date of delivery. If you are not completely satisfied with your purchase, you can return the bra for a full refund or exchange. To be eligible for a return, the bra must be unused, unwashed, and in its original condition with all tags attached. We also recommend that you try on the bra over your clothing to avoid any issues.

If you wish to initiate a return or exchange for a bra, please contact our customer service team at support@cudwarm.com. We will provide you with a return shipping label and instructions on how to return the item. Once we receive the item, we will inspect it and notify you of the status of your refund or exchange.

Refunds: If your return is approved, we will initiate a refund to your original payment method. Please note that it may take several days for the refund to be processed and appear on your account. We will notify you via email once the refund has been processed. If you receive a defective or damaged item, please contact our customer service team immediately at support@cudwarm.com. We will work with you to provide a replacement or refund.

Shipping: Please note that the customer is responsible for all shipping costs associated with a return or exchange, except in the case of a defective or damaged item. We recommend using a shipping method that includes tracking and insurance for your protection. We are not responsible for items lost or damaged in transit.

At Cudwarm.com, we value your feedback and strive to provide the best possible customer service. If you have any questions or concerns about our return and refund policy, please contact us at support@cudwarm.com. Our customer service team is available to assist you and address any issues you may have. We appreciate your business and are committed to providing you with a pleasant shopping experience.

100% Secure Checkout

PayPal / MasterCard / Visa

Free Shipping

On all orders above ₹699